Tuesday Mar 14, 2023
Behind Automation Compass feat. Product Manager Valeria Romero Vargas
Bots & Thoughts: The Hyperautomation Podcast
Welcome to Bots & Thoughts: The Hyperautomation Podcast, your premier destination for insightful discussions on the dynamic realm of Hyperautomation. Presented by Salient Process, this podcast is your go-to source for all things related to digital automation, carefully crafted to elevate the expertise of executives and leaders like you. Are you a visionary Director of Intelligent Automation, a dedicated member of a Process Improvement team, or a forward-thinking department head? Tune in and embark on a transformative journey to streamline your operations and empower your team. This podcast is tailored to make your life and endeavors remarkably efficient. Our host, Jimmy Hewitt, Salient’s Senior Automation Advisor, orchestrates enlightening conversations that span Hyperautomation, process enhancement, productivity amplification, and beyond. Don’t miss out on our monthly episodes, meticulously designed to nourish your understanding of Hyperautomation’s potential. Follow us on LinkedIn and Subscribe to our Salient Process YouTube Channel!
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Episodes
Episodes
Tuesday Feb 28, 2023
Tuesday Feb 28, 2023
Are you ready to take a trip down memory lane?
We're thrilled to kick off Season Two with a bang, and now we revisit some of the most exciting moments from Season One!
Buckle up and get ready to relive the magic with us as we take you through the highlights of Episodes 1 through 10. From fascinating interviews with industry experts to insightful discussions on the latest trends and developments, these snippets will surely spark your interest and keep you on the edge of your seat. Whether you're a loyal fan or new to our podcast, we guarantee you'll be hooked from start to finish. So sit back, relax, and get ready to be entertained as we bring you the best of Season One!
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Tuesday Feb 14, 2023
Tuesday Feb 14, 2023
Episode 21: From Beginner to Expert: A Journey in Digital Business Automation with Greg Pollack
Date: 14 February 2023
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Greg Pollack, IBM's Business Automation Sales Leader for the Americas
Join us as host Jimmy A. Hewitt chats with Greg Pollack, IBM's Business Automation Sales Leader for the Americas, about his insight on the future of Digital Business Automation and the incredible value it brings over time.Greg has over 10+ years in the Digital Automation space, leading sales across the Americas for IBM's Business Automation software. His focus is helping customers realize the benefits of automation capabilities to help transform their business with Digital Business Automation.
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Tuesday Dec 27, 2022
Tuesday Dec 27, 2022
Episode 20: Jeff Goodhue
Date: 27 December 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Jeff Goodhue, Americas Technical Sales Leader for Business Automation at IBM
Our host, Jimmy Hewitt, sat down with Jeff Goodhue, Americas Technical Sales Leader for Business Automation at IBM to discuss the evolution of Business Automation. You will hear about the significant development within systems, people, and processes overtime. The two also discuss uniting the business side of an organization with the technology side, and all that entails. From planning and setting a baseline, to finding the right balance of analysis, you will hear ample advice on how to unite the business and IT as one entity!
“People are learning how to be smarter than themselves.”
“Let’s also automate the things that are pretty repetitive. But then let’s also bring in some of those recommendations and natural language so that when they move to a newer task/an interesting task, there also supported by that too.”
“It could be the most beautifully architected system design your humming along, with containers and event driven architecture, but it you aren’t improving a metric, a KPI, then the business is never going to sign off on it. And likewise, if the architecture diagram, design, integration flows, information security hasn’t been properly designed then it’s never going to get off the ground with IT. So, that makes a ton of sense in terms of uniting the business with IT early and often. Focus on discovery and metrics.”
“The business is much more likely to involve themselves, feel ownership, move forward with the solution, and continue to improve overtime if they see that time to value. So, involve them early and often.”
“Mining is not only helpful on the upfront process discovery establishing your baseline, but it also helps with the continuous monitoring of that baseline after you’ve implemented your automation.”
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Tuesday Dec 13, 2022
Tuesday Dec 13, 2022
Episode 19: Automation meets Risk Management with Ram Naidu
Date: 13 December 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Ram Naidu, Head of Control Evaluation for Consumer Lending for Wells Fargo
Our host of Bots & Thoughts, Jimmy Hewitt, sat down with Ram Naidu at the OPEX (World Annual Operational Excellence & Business Transformation Summit) conference in Orlando, Florida. Ram is a business leader who has spent his career in consumer lending, specifically responsible for managing risks and controls. Consumer lending is a highly regulated space; therefore, the stakes could not be higher regarding managing risks and controls. In addition, the sheer volume alone at Wells Fargo requires the sophisticated application of automation to manage risk and controls at scale. Listen in as Ram, Head of Control Evaluation for Consumer Lending at Wells Fargo, tells his story, talks you through his methods, and lends you his perspective on applying automation for risks and controlled management for one of the largest banks in the world!
“Companies that have really good risk management practices also tend to have very good operational excellence practices, and they tend to be more proactive.”
“Process map everything out. You want to identify your stakeholders, your customers, your handoffs, your dependencies, and then basically identify where your risks are. And then ultimately decide whether you have controls in position or if there are gaps where you need to design controls so that you can actually then monitor those controls.”
“Across the industry…we still have a lot of opportunity to automate data.”
“Most of the time it’s really not about the risk and controls, it’s about the process. It’s about the customer. It’s about the businesses.”
“We want to be partners with the business leaders and their teams so that we are, again, using that reactive-proactive analysis. We don’t want to be reacting to what is on paper, but we want to be proactive and actually raise our hands and lead from the front and help our partners.”
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👉Subscribe to our Google Podcast Here
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Tuesday Nov 29, 2022
Tuesday Nov 29, 2022
Episode 18: Holiday Special: Culture with Dr. Keith Clinkscales of Palm Beach County
Date: 29 November 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Dr. Keith Clinkscales, Author of "Your Attitude is Your Breakthrough" and Director of Strategic Planning & Performance Management for Palm Beach County.
Purchase his book here: https://www.amazon.com/Your-Attitude-Breakthrough-Keith-Clinkscales/dp/1639617817
During Opex (World Annual Operational Excellence & Business Transformation Summit), Host Jimmy Hewitt had the opportunity to sit down with Dr. Keith Clinkscales, Author & Director of Strategic Planning & Performance Management of Palm Beach County. This episode is jam-packed with Dr. Clinkscales's insight into culture in the context of process improvement and what culture really means. Along with hearing his favorite topics on culture, we also get to listen to his testimony on how he got to where he is today.
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Tuesday Nov 15, 2022
Tuesday Nov 15, 2022
Episode 17: Operational Excellence is Culture with THE Peter Malek
Date: 15 November 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Peter Malek, Author #PerFORM: The Path to Becoming Unstoppable and Achieving Fulfillment. Process & Technology Transformation Leader at Experian
Purchase his book here: #PerFORM: The Path to Becoming Unstoppable and Achieving Fulfillment: Malek, Peter: 9781637308226: Amazon.com: Books
During Opex (World Annual Operational Excellence & Business Transformation Summit), Host Jimmy Hewitt had the amazing opportunity to sit down with THE Peter Malek, Author and Process & Technology Transformation Leader at Experian. Peter has over 18+ years of progressive achievement in organizational strategy, operational excellence, project/change management, and product management, and 10+ in leadership. He founded VMWare’s Process Discovery and RPA Practice, and he is now leading productivity at Experian! Tune in for his insight on Operational Excellence, Scaling Beyond RPA, and more!
Guest: “I think operational excellence is…it’s culture, it’s enablement…empowerment of giving people the ability to make decisions and execute against them themselves.”
Guest: “Give people the room to learn or fail fast and quickly and try things until they figure out a way to do it better.”
Guest: “Process Improvement is like personal training for business.”
Guest: “Play to the strengths of the individuals that you have and their skills and their passion and then start to incrementally develop their skills to help them to get even better at what they love doing.”
Guest: “You want people in your organization talking about methods and tools the way you want the consumers of your products and services talking about your products and services.”
Host: “I'm recalling some clients who were a little skeptical about bringing, say, a bot in or workflow app in, or even approaching continuous improvement. But once we took out the worst part of their day, it wasn't a quick win; it was an immediate impact.”
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Tuesday Nov 01, 2022
Tuesday Nov 01, 2022
Episode 16: Saving Millions by Avoiding Compliance Penalties with Acia Stankova at PPD
Date: 1 November 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Acia Stankova, Business Transformation Lead at PPD, a Thermo Fisher Company
During Opex (World Annual Operational Excellence & Business Transformation Summit), Host Jimmy Hewitt had the amazing opportunity to sit down with Acia Stankova, Manager of Business Transformation at PPD, a Thermo Fisher Scientific Company. Acia and her team focus their efforts on increasing customer satisfaction for external customers and internal customers through process improvement and automation. Tune in to hear Acias story, the amount of tangible business value that is tied to employee satisfaction, and more!
Guest: “[Employees] have the answers. They just maybe don’t have the way of presenting it. So, we sit, we map what we have, we show the difference in what [the employees] want to do, and we run it by the leadership and [hear] ‘Mmm that’s a great idea.’ It’s the small things…We do the small things. We make the little guys happy, and when they’re happy, they do their best. They give their 200%....and we all win.”
Guest: “I think sometimes we are short-sighted. We just concentrate on the money because you’re going to put this Band-Aid on, but you’re never going to fix the problem in its depths.”
Guest: “It’s a lot of money as a non-value-added penalty…and in the frustration… that’s what’s also intangible to quantify, but it’s amazing for the people.”
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Tuesday Oct 18, 2022
Tuesday Oct 18, 2022
Episode 15: Establishing Effective Continuous Improvement Projects with Ryan Roberts
Date: 18 October 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Ryan Roberts, Vice President of Continuous Improvement at Air Methods
We are excited to release the first of many In-person interview episodes filmed at OPEX, the 6th World Annual Operational Excellence & Business Transformation Summit in Orlando, Florida on October 10 through 14. During OPEX, Host Jimmy Hewitt had the amazing opportunity to sit down with Ryan Roberts, VP of Continuous Improvement at Air Methods, to discuss establishing effective Continuous Improvement projects within organizations. Tune in to hear Ryan's story on how he got into the continuous improvement space, how process improvement fits in the world of health care, and more!
“[We are] trying to do with the people that we have and trying to make sure that we have the right people in the right place—not less people, not more people.”
“Continuous Improvement is a mindset.”
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About Salient Process
Having doubled in size over the last year, US-based Salient Process is an IBM Business Partner and their leading hyperautomation services and solutions provider. Salient specializes in Process Mapping, Mining and Analysis, Robotic Process Automation, Business Process Management (BPM), Business Rules Management (Decision) and Hyperautomation Solutions. To support our clients, we maintains a healthy practice of on shore, near shore, and offshore implementation consultants.