Bots & Thoughts: The Hyperautomation Podcast

Enterprise Process Improvement ft. Special Guest Dr. Kristie Collins

Episode 13: Enterprise Process Improvement ft. Special Guest Dr. Kristie Collins
Date: 20 September 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process 
Guest: Dr. Kristie Collins, Former Senior Process Engineer at Edelman
 
On this episode of Bots & Thoughts, our host, Jimmy Hewitt, sits down with Dr. Kristie Collins, Former Sr. Process Engineer at Edelman, to discuss why process improvement is essential to developing and evolving your business. Collins discusses her background, her experiences and provides tons of insight and guidance in the process improvement space. This episode is one you cannot miss!
 
Host: “Process does not discriminate.”
 
Host: “Change management is the bridge from your current state process to your future state process.”
 
Guest: “Every process, no matter how hard we try to make it better, there are opportunities to improve it.”
 
Guest: “You can't have a good process without good data—And you can't have either of those without good change management and visibility.”
 
Guest: “I think sometimes the best process is that one that can be automated and complemented by some type of people interaction.”
 
 
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Hyperautomation as a Lifestyle with Mike Lim, IBM’s Global Acquisition Leader

Episode 12: Hyperautomation as a Lifestyle with Mike Lim, IBM's Global Acquisition Leader
Date: 6 September 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process 
Guest: Michael Lim, Global Sales Acquisition Leader, Data, AI & Automation, at IBM
 
On this episode of Bots & Thoughts, our host, Jimmy Hewitt, sits down with IBM’s Global Acquisition Leader, Michael Lim, to discuss his experience in the #hyperautomation space, focusing specifically in on the Process Mining world. They discuss the IBM Process Mining Acquisition that Lim made last year and more. This is an episode you do not want to miss!
 
 “I find automation technology to be really rewarding, like I get to see the fruit of how it transforms businesses and organizations when they use it and apply it, and I get excited when I see it!”
 
“Everyone thinks that you can do a hyperautomation project and it’s really not a project, it’s a program. It’s a lifestyle change that you need to do.” 
 
“There is no end to a hyperautomation program primarily because it’s evolving all the time.”
 
“Make sure your company is healthy. Make sure your company is resilient.”
 
“We're in the age of the employee now where we really need to focus on employees and making sure that they have meaningfulness and purpose in their companies.”
 
Host: “So, you agree there is a direct correlation between hyperautomation and meaningful work?”
Guest: “Yup!”
 
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Turn $20k into $250k Every Year using IBM RPA with Tim Goff

Episode 11: Turn $20k into $250k Every Year using IBM RPA with Tim Goff
Date: 23 August 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Tim Goff, CEO/Founder of GForce Software. 
If there are any FedEx Ground companies out there looking to automate their business like Tim, check his platform out here: https://mygroundforce.com/
 
This episode of Bots & Thoughts dives into how IBM RPA has helped automate the middle and back-office work for FedEx Ground Linehaul Contractors. Special Guest Tim Goff, CEO and Founder of GForce Software, and our host, Jimmy Hewitt, discuss how automation maximizes performance, quality of life, profitability, and more.
 
Host: “The power of automation – isn’t that a beautiful thing?”
 
Host: “Hyperautomation can help you separate your growth curve from your cost curve.”
 
Guest: “If you're not measuring what's going on in your business, you cannot manage it.”
 
Guest: “It's not to quit doing that work, but to do that work more efficiently and repurpose that headcount into doing things that are more valuable.”
 
Guest: "From the standpoint of what automation has done for me, it's certainly saved me tons of money, there's no question about that. But what it has also done, is it has improved my quality of life. A whole bunch of time that I used to spend grinding on numbers to get some information that I needed to run my business, I can now choose how I spend that time…and some of that time is spent on improving my quality of life. So, I would encourage senior leaders to understand that you're not just automating minutes and repurposing employees...You're also maximizing the value of your time."
 
 
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How to Modernize Your Enterprise Content Management & Capture Posture with Jim Picardi

Episode 10: Enterprise How to Modernize Your Enterprise Content Management & Capture Posture with Jim Picardi, Executive VP of Sales and Marketing at enChoice
Date: 9 August 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Jim Picardi, Executive Vice President of Sales and Marketing at enChoice
 
This episode of Bots & Thoughts focuses exclusively on Enterprise Content Management and Intelligent Capture solutions. Our host, Jimmy Hewitt, is joined by a new guest, Jim Picardi, Executive Vice President of Sales and Marketing at enChoice, an award-winning Content and Capture services provider. When it comes to the successful adoption of Content and Capture, look no further than Jim and his team at enChoice. The two discuss the ins and outs of successful Content and Capture adoption and provide their expertise throughout the discussion. Content and Capture are essential elements of the hyperautomation journey, so you don’t want to miss this episode!
 
“We are trying to take them from wherever they are today to the next level. If it’s a first-generation system that they’re looking at, then it’s getting their arms around what their processes are today and then paint the picture and the vision of what could happen with digital transformation using a variety of the technology that we’ve been talking about.”
 
“A lot of companies are not getting the most out of the capabilities that are possible… companies are using a document capture solution, but they're using no artificial intelligence or machine learning. Meaning that they have documents come into the company and those documents still have to be separated and indexed manually where they could be taking advantage of artificial intelligence and machine learning, and all the technologies that are available to actually classify or recognize what kind of document that is and then extract that information off.”
 
“Irrespective of how big you are and what your business is, if you have the right leadership at the company and you have the right focus on what the business problem is, you can transform your business.”
 
“Automation—hyperautomation—really does not discriminate by size of company. If there's waste in your organization, there's gain, and that's one trend I've noticed in this space, over the last coming up on a decade in this space, is how approachable these solutions are from a price point.”
 
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RPA and Workflow with Director of Product Management - Automation at IBM, Matt Warta

Episode 9: RPA and Workflow with Director of Product Management - Automation at IBM, Matt Warta
Date: 26 July 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Matt Warta, Director of Product Management - Automation at IBM
 
Over the course of the last 1-5 years, automation has drastically improved our way of life and work. We sat down with the Director of Product Management – Automation at IBM, Matthew Warta, where you will learn about two capabilities within the world of Hyperautomation Robotic Process Automation and Business Automation Workflow. You will hear how Workflow has advanced through the years and how organizations are improving their employee and customer experience by implementing RPA and BAW. Companies are increasing productivity, reducing costs, saving money, and more.
 
"Automation is a way to retain talent. It's how I make your job more rewarding. Automation was about just automating things but really, what we're seeing is the secondary benefit is, how does it give you a better work-life experience between freeing up and allowing you to work on more things, giving you time to up your skills by doing training because you're not spending 8-14 hours/day fire fighting and trying to get the things done in front of you, but really, having that more rewarding work and flexibility and allowing you to have advancements in an organization…." - Matthew Warta on BAW, employee retention, and the great resignation.
 
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Hyperautomation CoE saves $16 million at Clemens Food Group with VP of IT, Stu Farber

Episode 8: Hyperautomation CoE saves $16 million at Clemens Food Group with VP of IT Stu Farber
Date: 12 July 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, and Geoff Hamm, Sr. Automation Advisor, sponsored by Salient Process
Guest: Stuart Farber, VP of IT at Clemens Food Group
 
During this episode, you'll learn how Salient supported the process improvement journey, which has realized over $16 million in annualized cost savings for Clemens Food Group. Join Host Jimmy A. Hewitt and Senior Automation Advisor Geoffrey Hamm as they sit down with early adopter and VP of IT at Clemens Food Group, Stuart Farber, to hear his thoughts on their Hyperautomation journey and accomplishments so far. Listen to how they've saved over $16 million in cost thanks to Hyperautomation.
 
“By starting small with quick wins, the percentage of successful hyperautomation and RPA projects goes way up.”
 
“I like how when you reframe the solution as process improvement, as opposed to the name of a technology that, you know, some business leaders have—most haven't—heard about, it gets received.”
 
“What worked for us was the ability to find quick wins, to look for things to solve business problems, and to execute those wins and then, of course, prove that out and continually grow.”
 
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What is Process Discovery?

Episode 7: What is Process Discovery?”
Date: 28 June
Hosted by: Jimmy Hewitt, Sr. Automation Advisor sponsored by Salient Process 
 
In this debut episode of the first Mini-Series: Process Mapping & Mining, our host, Jimmy Hewitt, will discuss two capabilities within the world of process discovery: process mapping and process mining. Leveraging one or both of these hyperautomation capabilities will establish the foundation of your hyperautomation journey. You will learn about the what, why, and how of both capabilities. Finally, Hewitt will share some real-life examples so that you leave this episode informed and ready to kick off your own process discovery journey!
 
“Whether we're talking about one of your business processes or all of them, we cannot improve a process or even know where to start until that process or set of processes have been discovered captured.”
 
“Mapping complements mining, so using the two together allow each other’s strengths to shine and solves for each other's inherent limitations. A match made in hyper automation heaven.”
 
“Process discovery is the practice of capturing the current state of your company's business processes. This is table stakes for process improvement and hyperautomation journeys.”
 
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Process Mining Data Prep:https://www.ibm.com/docs/en/cloud-paks/1.0?topic=manual-getting-started

Automating 200k Manual Hours with Reddy Mallidi

Episode 6: Automating 200k Manual Hours with Reddy Mallidi
Date: 14 June 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor sponsored by Salient Process 
Guest: Reddy Mallidi
 
On this episode of Bots & Thoughts: The Hyperautomation Podcast, our host, Jimmy Hewitt, sits down with guest, Reddy Mallidi, who was the VP of Global Operations at Autodesk Inc., to discuss the transformative effect that hyperautomation can have on a company. During this conversation, Reddy speaks about implementing hyperautomation throughout Autodesk, from his visionary period to implementation and everything in between. Reddy gets into topics such as how to get your team behind hyperautomation the right way, how to overcome apprehension and staff off disappointment, his virtuous cycle of hyperautomation that combines professional development with operational excellence, and so much more. Reddy imparts his knowledge and passion for hyperautomation in this episode and you don’t want to miss it!
 
Highlighted quotes from episode 6:
- Guest": "This was a great moment because, in the last 2+ years, we automated over 200,000 manual hours."
 
- Guest: “Hyperautomation could be in anything that could be done better.”
 
- Guest: “There is a huge opportunity to improve both the employee experience and customer experience. That would be a win for any company or organization.”
 
- Host: “Success will breed success. In due time, you’ll have your hyperautomation COE (Center of Excellence).”
 
- Host: “The ‘as is,’ the current state, process is rarely good and clean.”
 
- Guest: “We reduced the cycle time—just by cleaning up the process—by 75%.”
 
- Host: “You just solved a three-week problem down to three minutes…That’s customer experience. That’s employee experience. There’s ROI there. There are manual hours saved there. And the overhead was next to nothing. It just took mapping out a process.”
 
- Host: “That speaks to the idea of you don't have to map out your entire enterprise end-to-end to get started. Some leader somewhere knows where the pain is.”
 
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